Extra Airline Services

What additional services can I expect?

When you become a Skywards member, your benefits extend far beyond rewards.

Fly Emirates and you'll enjoy access to additional passenger services, such as: Dubai visa services, chauffeured transport to and from selected airports, special meals, Fast Track at the airport and special stop-over packages in Dubai.

Dubai visa service

If you're flying with Emirates to Dubai and need a visa, simply call the Emirates reservations office at least ten days before your flight and for a small fee, Emirates will arrange an electronic visa for you*.
*Please note that this service is not available from all destinations. Please also note that visas may take up to ten days to process. Visit visas will be valid for 60 days from date of issue.

Special meals

You can select from a list of special meals to meet your medical, dietary and religious requirements, when you book your flight or at least 24 hours prior to departure*. You can record your meal preference, drink preference and seat preference as part of your profile.
*Special meals are not available on some flights of less than two hours duration.

Chauffeur drive service

Fly First or Business Class with Emirates and take advantage of a complimentary chauffeur service to and from any of the airports listed below:

Abu Dhabi
Alexandria
Athens
Auckland
Bangalore
Birmingham
Brisbane*
Cape Town
Christchurch
Delhi
Doha
Dubai**
Durban
Dusseldorf
Frankfurt
Glasgow
Hamburg

Hong Kong
Houston
Hyderabad
Johannesburg
Larnaca
London Gatwick
London Heathrow
Los Angeles
Lugano
Malta
Manchester
Melbourne*
Milan
Moscow
Mumbai
Munich
New York

Newcastle
Nice
Paris
Perth*
Rome
San Francisco
Sao Paulo
Singapore
Sydney*
Toronto
Venice (Water Limousine service)
Vienna
Zurich


*Not applicable for group travel

**Due to the traffic congestion caused by ongoing road works in Dubai, the chauffeur drive pick up time (CDD) of 2 hours 30 minutes prior to scheduled departure will be strictly adhered to, without exception.

The service will transport you free of charge within a fixed distance from each airport, while travel farther afield can be arranged for a small cost. Simply call Emirates 48 hours before your flight to confirm the details.

Fast Track - for Gold members

Exclusively for Business and First Class passengers travelling with Emirates, Fast Track streamlines the immigration process for arrivals in Dubai.

Stop-over service

If you're flying with Emirates via Dubai and your ticket permits a stop-over, you can take advantage of preferential rates on hotels, car hire, golf packages and tours. To organise your stop-over, simply contact your local Skywards service centre or Emirates reservations office for more details*.
* For Emirates flights booked in the UK, service is only available through authorized travel agents.

Hotel booking functionality on emirates.com

Whether you're planning a weekend or a week long escape, you can now book a hotel at www.emirates.com and take advantage of great prices and exclusive offers. With instant access to over 100,000 three-to-five star hotels in 59 countries worldwide, you can either book a flight, a hotel room, or both using this convenient online facility. What's more, you can choose a Skywards partner hotel and earn Skywards Miles on your stay.

Unaccompanied Young Passengers

Unaccompanied Minor (UM): All children between the ages of 5 and 11 years (inclusive) travelling alone on firm tickets are considered to be Unaccompanied Minors (UM). Highly trained staff will take care of them from the point of check-in, through to airport formalities on departure and arrival, until they are handed over to their parents/custodians at their final destination. Please note that the adult fare must be purchased in order to use this service.

Young Passenger (YP): All children between the age of 12 and 15 years (i.e., up to their 16th birthday) and travelling alone, whose parents/guardians have specifically requested Emirates for UM service for their wards. Please note that the adult fare must be purchased in order to use this service.

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