Definitions
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 | What is a Frequent Flyer program? |  |
| As its name suggests, it is a club for people who fly frequently. It serves to recognize and thank them for choosing a particular airline or alliance of airlines, by giving them reward Miles for every mile they fly. These Miles can then be exchanged for free flights, upgrades and other rewards.
The programme also keeps in touch with its members by sending them details of special offers, promotions, invitations and quarterly statements.
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| What is Skywards? | |
| Skywards is the frequent flyer programme of Emirates. Established in May 2000, it has created quite an impact with its unique and innovative approach and has already picked up a number of prestigious awards, including Business Traveler Magazine Middle East's 'Best Frequent Flyer Programme.'
In 2003, Skywards won the Freddie Award for Best International Programme along with five other awards and in 2004 it won for Best Award Redemption. In 2005 Skywards achieved its share of acclaim by winning the Best Member Communications (Asia Pacific), Best Web site (Asia Pacific) and Programme of the Year (Asia Pacific) at the Freddie Awards. And in 2006 Skywards won Best Award, Frequent Flyer Programme, Asia Pacific.
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| What is a Skywards Mile? | |
| A Skywards Mile is the reward currency earned when a Skywards member flies with Emirates or our partner airlines. Miles can also be earned through our hotel, leisure and lifestyle, financial and car rental partners as well.
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| What is a Skywards Tier Mile? | |
| Unlike Skywards Miles, which are the programmes reward currency and those used to redeem rewards, tier Miles are collected solely to help members move up the membership tiers. The only time a member earns tier Miles is when they fly with Emirates, at which time they earn 1 tier Mile for each mile they fly in Economy Class, 1.5 tier Miles for flying in Business Class and 2 tier Miles for flying in First Class.
When members earn the required number of tier Miles, they progress up the programme tiers to Skywards Silver and Skywards Gold membership. Tier Miles are accumulated from 1st January to 31st December each year, at which time the tier Miles account is reset to zero.
Tier threshold required for Skywards Silver and Gold membership, between 1st January and 31st December:
|  | Qualify and maintain | | Silver | 25,000 tier Miles or 20 sectors | | Gold | 50,000 tier Miles or 40 sectors |
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| What is a sector? | |
| A sector is any part of a flight for which a separate flight coupon has been issued. For instance, a non-stop flight from London to Dubai would be one sector, while a flight from London to Singapore via Dubai would be two sectors. Some exceptions do exist, where a flight makes a stop but passengers don't change aircraft. For example, a flight from Dubai to Melbourne via Singapore has only one flight coupon and is, therefore, only one sector.
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| What is a code share flight? | |
| A code share flight is one where an airline sells tickets under its name for flights operated by a partner carrier.
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Enrolment
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| How do I enroll? | |
| You can enroll in four different ways:
- Visit www.skywards.com and enroll online.
- Complete a Skywards enrolment form, available at Emirates offices, airport check-in desks and on board Emirates flights or through an affiliate Bank.
- Call a Skywards service centre and enroll over the phone.
- Call an Emirates reservations office and enroll over the phone.
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| How much does a Skywards membership cost? | |
| Absolutely nothing! It's free.
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| At what level do I join Skywards? | |
| Virtually all new members commence at the Skywards Blue level. In very few exceptional cases, a new member may be pre-approved for instant Silver or Gold status.
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| Can I have two or more Skywards accounts? | |
| Only one Skywards individual account can be operated at any time. However, a member can be both an individual and 'Family Bonus' member.
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| Can I enroll family members into my account so that I can earn Skywards Miles when they travel? | |
| You can choose to become the 'Head' of the 'Family Bonus' program, whereby you can earn Miles (20% of value) for trips taken by your nominated family members.
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| Can I get a Skywards Corporate card? | |
| Our online based Business Rewards programme has been tailor made for small and medium-sized businesses, clubs and charities with up to 80 business travellers. With Business Rewards, your company earns rewards for its business travel, so do the individuals who do all the travelling. It also provides an online portal within emirates.com where the organisation's travel can be safely and securely managed.
To learn more about the benefits and to book Business Rewards, please click here.
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| Can I update my personal details online, once enrolled? | |
| Yes, by clicking here.
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| I have moved house. How do I update my address details? | |
| You may update your addess details, by clicking here.
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| I have changed my telephone number. How do I update my contact information? | |
| You may update your contact details, by clicking here.
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Fulfillment
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| What happens once I’ve enrolled as a member? | |
| - If you have filled an application form, you should keep the temporary card, until your permanent one arrives.
- If you enroll by phone, a membership card will be mailed to you.
- If you enroll via the Skywards Web site, you'll be given a temporary membership card on screen. Print this card and use it until your permanent card arrives.
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| Once I’ve become a member, when do I get my membership pack? | |
| You will receive your membership pack, including luggage tags, once you qualify by completing four sectors in Economy Class or one sector in either First or Business Class.
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| What do I do if my Skywards card is lost/stolen? | |
| In the event of the card being lost or stolen, you should call the Skywards service centre immediately.
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| How do I activate my Skywards account online? | |
| If you join online, your account is activated automatically after you complete the enrolment process. If you join by completing a Skywards paper application form, a temporary password can be e-mailed to allow access to the Skywards Web site for the first time. When you login at www.skywards.com for the first time, you will be prompted to change this password to activate your membership.
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Membership Tiers
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| How many levels of membership are there? | |
| There are currently three levels of Skywards membership: Skywards Blue, Skywards Silver and Skywards Gold. Skysurfers also has the same three tiers through which members can progress. To view benefits specific to each level of membership, please click here.
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| How do I move to the next tier level - Blue to Silver or Silver to Gold? | |
| When you who earn 25,000 tier Miles or fly 20 sectors on Emirates per calendar year (between 1st January and 31st December) you will attain Silver status. When you earn 50,000 tier Miles or fly 40 sectors on Emirates per calendar year, you will attain Gold status.
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| How do I retain my Silver or Gold status? | |
| When you earn 25,000 tier Miles or fly 20 sectors on Emirates per calendar year (between 1st January and 31st December), you will retain your Silver status. When you earn 50,000 tier Miles or fly 40 sectors on Emirates per calendar year, you will retain your Gold status.
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| How long are tier Miles valid for? | |
| Tier Miles are reset to zero on 1st January of each calendar year.
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| What happens if I do not fly the required number of miles to retain my tier status? | |
| If you fail to earn sufficient tier Miles to retain your current tier status you will be downgraded one tier, for example, from Skywards Gold to Skywards Silver.
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| Does Skysurfers have Silver and Gold tiers? | |
| Yes, Skysurfers members can move to Skysurfers Silver and Skysurfers Gold in exactly the same way as Skywards members.
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Family Bonus Programme
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| What is the Family Bonus Programme? | |
| Skywards members can become the Head of a Family Bonus account and nominate up to eight immediate family* members to participate in the Family Bonus program. When these nominated members** fly with Emirates, 20% of their miles flown will be credited to the Family Head's account, including any bonuses for flying Business or First Class.
Note:
- Family members don't earn any Miles in their own right.
- Family Bonus members receive their own membership number and card.
- A Family Bonus member can also be a Skywards or Skysurfers member. However, Miles will only be credited to one account per flight.
* A maximum of six changes (additions and deletions only) to the Family Bonus programme are allowed per calendar year.
** Family bonus members will not earn Skywards Miles when using Skywards partners.
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| Who can I nominate in the Family Bonus Programme? | |
| You may nominate up to eight immediate family members for the Family Bonus programme. Immediate family members include your spouse, father, mother, children, brothers and sisters. To qualify, children must be over two years of age.
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| Can I change my nominated family members? | |
| You can change your list of nominated family members - a maximum of three replacements per calendar year, without incurring any fees or charges. To replace one family member with another, you will need to visit our Web site or contact the nearest Skywards service centre.
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| How many Miles do I earn from family members in the Family Bonus programme? | |
| When your nominated family members fly with Emirates, 20% of their Miles flown will be credited to your account, including bonuses for flying Business or First Class. Family members do not however, earn Miles with our partners.
Please note: Family Bonus members who you have nominated do not earn Miles in their own right unless they are Skywards members themselves. Miles can only be earned on one account for any individual transaction.
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| Can my child have his/her own account and be in the Family Bonus programme? | |
| Yes. If you elect to put your child under your Primary Account as part of the Family Bonus scheme, they are also entitled to hold their own account - but Miles can only be earned on one account for any individual transaction. If your child travels often, it might be better for them to hold their own account. To qualify for either, your child must be over two years of age.
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Skysurfers Programme
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| What is the Skysurfers programme? | |
| Skysurfers is our club for young frequent flyers between 2 and 16 years of age. Members earn Miles for flights with Emirates and our partners at the same rate as the adult Skywards programme, as well as having the opportunity to move up and enjoy the additional privileges of Skysurfers Silver and Gold membership. Skysurfers can redeem their Miles for free flights or a variety of exciting rewards. For more information, customers can visit www.skysurfers.com.
Skysurfers applications require the signed authorization of a parent or guardian to be processed. To download the authorization form, please click here.
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| How do children enroll in Skysurfers? | |
| Children can be enrolled in two different ways:
- By visiting www.skysurfers.com, printing an enrolment form and sending it back to their local Skywards service centre.
- By filling the enrolment form (available at Emirates offices or by requesting one from the cabin crew on board Emirates flights).
Note: Enrolment requests are accepted only if the application form is signed and approved by the parent or legal guardian.
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| What are the benefits of Skysurfers? | |
| The Skysurfers programme for 2 to 16 year olds functions in a similar way to the Skywards programme. The member can attain Silver and Gold status in exactly the same way as Skywards members. In addition, Skysurfers also enjoy extra benefits when traveling (except lounge access when flying Economy Class) and have their own exclusive Web site, membership card and luggage tags, and special Skysurfers offers and events designed for young frequent flyers.
Note: Benefits and Privileges of Gold/Silver Skysurfer members do not include use of the Lounge. Skysurfer Gold member benefits include guaranteed reservations, excess baggage allowance and priority check in.
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