Login
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 | How can I sign-up to become a member |  |
| Signing up to be a Skywards member is easy, all you need to do is click here, fill in the required details and you will be registered. Alternatively, if you do not want to become a Skywards member you can register with The Emirates High Street by clicking here.
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| Do I have to be a Skywards member to purchase from The Emirates High Street? | |
| Anyone can purchase from The Emirates High Street. Skywards members can use their Skywards membership number and password to login. If you are not a Skywards member, you can register by clicking here.
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| What if I have forgotten my password? | |
| If you have forgotten your password click here to request a new password. You will be provided with the option to display a hint that will help remind you of your current password or alternatively, select 'E-mail my password' and click 'submit'. Your new password will be emailed to the address defined in your profile.
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| What if I have forgotten my Skywards number? | |
| If you have forgotten your membership number, you can have it sent to you. click here to view the form, fill in the required details and then click 'submit'.
If you are still having difficulties logging in with the password, or if you have not provided us with a contact e-mail address, please send us an e-mail using our 'Contact Us' form and we will get back to you as soon as possible.
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| What if I don't have a Skywards password? | |
| If you do not have a password, click here and request a password to be sent to your e-mail account. If you do not have an e-mail account please contact the Skywards Service Centre. .
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| If I register or become a member, how often will you contact me via e-mail? | |
| We will only send you information if you have opted into e-mail communication during the registration process. At any point of time, should you decide that you do not want to receive our product updates, you may unsubscribe by logging into your account and changing your communication preferences.
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| Why isn't my password working? | |
| First, make sure that the membership number/user name you've entered is correct. Also, check your keyboard to see if you have the 'Caps Lock' turned on.
If your password is still not accepted, click here and have your password sent to your e-mail address.
If you are still having difficulties logging in with the password, or if you have not provided us with a contact e-mail address, please send us an e-mail using our ''Contact Us'' form and we will get back to you as soon as possible. Alternatively you can call our Service Centre. The international number is: +9714 316 9292. For a list of regional call centre numbers please click here.
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| What browser type do I need to use to view the website? | |
| The Emirates High Street site is best viewed using Internet Explorer (version 5.5 or above) (www.microsoft.com/ie). In addition, you will need to have cookies enabled on your browser to use The Emirates High Street website.
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| What are cookies and what does The Emirates High Street use them for? | |
| Cookies are simply small text files that are stored on your computer to make it easier for you to browse the site. They are used for such things as remembering your Skywards number/user name and for passing information from one page of the site to another.
You will find that many of the website functions require that your browser allows cookies to be stored. If you're experiencing problems with the site, try setting your browser to allow cookies (see below or the browser manufacturer's website for details on how to do this).
If your browser is set to allow cookies and you're still having problems, it may be that you are accessing the site from a network that blocks cookies (particularly if you're browsing the site from work). If so, ask your network administrator if it is possible to set cookies.
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| How do I enable cookies? | |
| For Internet Explorer version 5.0 and above: In the Internet Explorer menu click on 'Tools' > 'Internet Options'. - Select the Privacy tab.
- Click the 'advanced' button.
- Check 'Override automatic cookie handling'.
- Select the 'Accept' radio buttons for 'First-party Cookies' and 'Third-party Cookies'.
- Check 'Always allow session cookies'.
- Click the OK button to close the 'Advanced Privacy Settings' window. Click the OK button to close the Internet Options window. Close all Internet Explorer windows then restart your browser.
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| Who can I contact if I encounter problems while viewing The Emirates High Street? | |
| If you are having problems while viewing the website please send us an e-mail using our ''Contact Us'' form and we will get back to you as soon as we can.
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Communication
Placing an order
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| What can I do if I have difficulties placing my order online? | |
| If you are having difficulties ordering online please send us an e-mail using our ''Contact Us'' form and we will get back to you as soon as we can.
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| How do I know if I placed my order successfully? | |
| Before you have submitted your order, an order summary page will be displayed with all of your order details. You may want to print this for your records. An order confirmation e-mail will also be sent to you confirming that your order has been successfully received online. If you do not receive an e-mail please send us an e-mail using our ''Contact Us'' form and we will get back to you as soon as possible.
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| Can I change or cancel my order after I have submitted it? | |
| If you realize you made a mistake, or simply changed your mind about your order, please send us an e-mail using our "Contact Us" form and we will try and stop the order from being processed.
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| What if I don't receive an online order confirmation? | |
| An e-mail confirmation will be sent to the e-mail address specified in your profile. However, if you do not receive an order confirmation, please send us an e-mail using our ''Contact Us'' form and we will get back to you as soon as we can.
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| How can I check the status of my orders? | |
| You will be provided with a tracking number once you have placed your order. You can track your order online using this tracking number through the courier company's website. If you cannot track your order online, please send us an e-mail using our ''Contact Us'' form and we will get back to you as soon as we can.
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| How can I search for a product if I don't know the brand name? | |
| You can search for a product using a key word that would describe the product. For example: ''cufflinks'' would give you ''Tumi Cufflinks''. You can also carry out a search using a price or Miles range.
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The Product
Pricing
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| What is the currency used? | |
| All prices are in US dollars and Skywards Miles. Prices are subject to change without prior notice.
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| Will I be charged sales tax? | |
| By law, we are required to collect the appropriate taxes based on the destination of the shipment. Please click here to view the countries where a 19% VAT charge applies. The VAT will be calculated during checkout and displayed to you before submitting your order.
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| How much is the shipping charge? | |
| The price for shipping your order depends on the weight of the total order and the delivery destination. To view the shipping charges please click here. The final shipping charges will be calculated during checkout and displayed to you before submitting your order.
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| Why is the delivery price higher than some other online stores? | |
| We offer an exclusive service across international borders. If you are traveling through Dubai you can arrange to pick up the products from one of our distribution points please click here for more details.
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| Am I charged customs and duties on my order? | |
| The total amount charged to you at the time of check out includes customs fees. However it is important to note that these prices are the known costs. There may be additional changes once the package reaches the specified destination. Any additional charges for customs clearance or sales tax must be borne by you; we have no control over these charges and cannot predict what they may be. Customs and sales tax policies vary widely from country to country, so you should contact your local customs office for further information.
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| Can I pay cash on delivery? | |
| All payments will have to be made at the time of ordering online using Visa or MasterCard. It is not possible to arrange cash on delivery.
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Payment
Deliver/Shipment
Return
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| Can I return the product(s) if I change my mind? | |
| If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Product(s). In this case, you will receive a full refund of the price paid for the Product(s) in accordance with paragraph 7.1 of our returns policy. To cancel a Contract, you must send us an e-mail using our ''Contact Us'' form . You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Product(s) whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. You will not have any right to cancel a Contract for the supply of any of the following Product(s): - Product(s) which are intended for everyday consumption;
- Product(s) which concern the provision of accommodation, transport, catering or leisure services;
- Product(s) consisting of any pre-arranged combination of the following-transport, accommodation and other tourist services;
- Product(s) consisting of the supply of goods made to your specification or personalised requirements; and
- Product(s) consisting of the supply of audio-visual recordings or computer software if unsealed by you.
Please also note that you are not entitled to cancel a Contract for a Product(s) which has been used or damaged after delivery (except where that Product(s) is defective).
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| When will I be credited for the item returned to you? | |
| The returned item will be inspected at the warehouse and the condition of the same estimated. If all items are as per original packing, the amount paid at purchase will be credited to your credit card account.
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| Where do I find all the applicable terms & conditions? | |
| To view the terms and conditions please click here.
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| Under what circumstances can I return the product after the 7 day cooling off period? | |
| Please send us an email using the 'Contact Us' form to arrange for a product return.
We provide a 30 day returns guarantee from the time you receive the Product(s) under the following circumstances:
- You receive the wrong order.
- The Product(s) is defective.
- The Product(s) is damaged in transit.
- A manufacturer advice requests that the Product(s) be returned.
If you receive the wrong order then you should send us an email using the 'Contact Us' form We will arrange for the correct item to be shipped and in some cases for the incorrect item to be returned.
If the Product(s) is defective and therefore is covered under manufacturers' warranty then you should contact your local supplier of the Product(s) and arrange a replacement or send us an email using the 'Contact Us' form and we will issue a shipping ticket to organise the return of the Product(s). Where a Product(s) is returned by you because it is defective, the wrong order, or on manufacturer's advice, any refund given will include the cost of your returning the Product(s) to us or we shall arrange pick-up and return at no cost to you. If the Product(s) is returned for any other reasons, we will not refund to you any delivery charges or Import Duties incurred by us in delivering the Product(s) to you and you will be responsible for contacting us to ensure that the Product(s) is returned to us.
If the Product(s) is defective we will examine the returned Product(s) and will notify you of any entitlement to a refund via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you that you were entitled to a refund for the defective Product(s).
If the Product(s) is damaged in transit then you should not accept the package and the delivery company will be responsible for arranging a replacement Product(s).
We only accept returns through our returns process set out in paragraph 7 of the Terms and Conditions If a Product(s) is not returned according to our returns process we are under no obligation to accept return of the Product(s) by you.
We will usually refund any money received from you using the same method originally used by you to pay for your Product(s). For the avoidance of doubt a Product(s) which has been returned in accordance with the returns policy and which has been purchased with any combination of Miles will be refunded by way of a credit back to the Skywards account that was debited and any money will be refunded back to the payment card used for part-payment of the Product(s).
We will not be responsible for returned Product(s) that are lost or damaged in transit except where we agree to arrange and pay for delivery of the same as provided for in the terms and conditions.
This returns policy excludes any products purchased directly from any other Emirates and/or Emirates Group and/or any other companies.
Please see the Terms and Conditions for additional information on our Returns policies.
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Security
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